Refund policy

Refund & Returns Policy

Koru Supply

At Koru Supply, we take pride in creating quality caps designed for everyday wear. We want you to love your purchase, but we understand that sometimes things don't work out.

Returns & Refunds

We accept eligible returns within 7 days of delivery.

To be eligible for a voluntary return, items must:

Be unworn, unused and in their original condition.
Have all original tags and packaging intact.
Include proof of purchase or an order number.
Have a return request submitted within 7 days of delivery.

Returns must be approved by Koru Supply before items are sent back.

Exchanges

We offer exchanges within 14 days of delivery, subject to stock availability.

Items must be unworn, unused and returned in their original condition, with all tags attached.

If your preferred colour or style is unavailable, we will discuss alternative options with you.

Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible via Instagram DM or our website contact form.

Please provide your order number and photos of the issue where possible.

All faulty products are handled in accordance with Australian Consumer Law. Your consumer guarantee rights are not limited by our 7 day return or 14 day exchange periods.

Return Shipping

Customers are responsible for return shipping costs for voluntary returns and exchanges.

If an item is faulty, incorrect or does not meet Australian Consumer Law guarantees, Koru Supply will cover reasonable return shipping costs where required by law.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for your bank or payment provider to process the refund.

Original shipping costs are generally nonrefundable for voluntary returns.