Shipping Policy

Koru Supply

Last updated: 3 November 2026

At Koru Supply, we aim to get your order packed, dispatched and delivered as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1 to 3 business days, excluding weekends and public holidays.

Processing times may be longer during busy periods, collection launches and promotional events.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

2. Australian Shipping

We offer shipping Australia wide.

Estimated delivery times after dispatch are:

• Standard Shipping: Approximately 3 to 7 business days.

• Express Shipping: Approximately 1 to 3 business days, where available.

Delivery times are estimates and may vary depending on your location and the shipping provider.

Shipping costs are calculated and displayed at checkout.

3. International Shipping

Koru Supply ships internationally.

International shipping rates start from $21 AUD and may increase depending on the destination, parcel weight and shipping service selected.

The final shipping cost will be calculated and displayed at checkout before payment.

International delivery times vary depending on the destination country, customs processing and local postal services.

Customers are responsible for any applicable import duties, customs fees or local taxes charged by their destination country, unless otherwise stated at checkout.

These charges are not included in our shipping prices unless explicitly specified.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow time for tracking updates to appear.

For tracking enquiries, contact us through Instagram DM or our website contact form.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Orders cannot be cancelled or modified due to change of mind once placed.

If you notice an incorrect address, please contact us immediately. We will do our best to assist, but changes cannot be guaranteed.

Additional shipping fees may apply if an order is returned due to incorrect or incomplete address details supplied by the customer.

6. Delivery Delays

Delivery estimates may be affected by postal disruptions, public holidays, customs processing, severe weather or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can assist.

Your rights under applicable consumer laws remain unaffected.

7. Lost or Damaged Parcels

If your parcel is lost, missing or arrives damaged, please contact us via Instagram DM or our website contact form.

Include your order number and photographs where relevant.

We will investigate the issue with the shipping provider and provide an appropriate resolution in accordance with applicable consumer laws.

8. Returns and Exchanges

Eligible voluntary return requests must be submitted within 7 days of delivery.

Eligible exchange requests must be submitted within 14 days of delivery, subject to stock availability.

For further details, please refer to our Refund & Returns Policy.

These timeframes do not restrict your statutory consumer rights.

9. Contact Us

For shipping enquiries, please contact Koru Supply through:

Instagram: DM our official Koru Supply Instagram account.

Website: Contact form available through our online store.

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with Koru Supply.